Privacy Policy Boleh88 — Personal Data Protection for Malaysian Users

Introduction

Online betting platform Boleh88 (boleh88.xyz) takes seriously our responsibility to protect the privacy and personal data of every user in Malaysia. This Privacy Policy is written in Bahasa Malaysia so that every member can clearly understand their rights and how we manage the information entrusted to us.

As a platform operating for users in Malaysia, Boleh88 adhere to responsible data protection principles. Every decision regarding the collection and use of data is made with the interests and safety of our users as the priority – not purely for commercial gain.

This document transparently explains the types of data we collect when you use the platform Boleh88, the purposes for which that data is collected, how we protect it, who may access it under limited circumstances, and what rights you have as a user over your personal data. We believe transparency is the foundation of trust, and trust is the foundation of a healthy relationship between a platform and its users.

1Personal Data We Collect

Boleh88 only collects data that is genuinely necessary to provide safe, seamless, and responsible online betting services to users in Malaysia. We do not collect irrelevant or excessive data.

The following are the categories of data we may collect:

We do not routinely collect sensitive data such as national identification numbers (MyKad), except in cases where additional identity verification is required for compliance or security purposes. In such situations, the data is handled with a higher level of protection.

2How We Collect Data

Boleh88 collects personal data through several different channels as you interact with our platform:

3Purposes for Using Personal Data

The data we collect at Boleh88 is used only for legitimate purposes directly relevant to the services we provide. We do not use your data for purposes unrelated to the operation of the platform:

• Account management: Creating, verifying, and maintaining your Boleh88 user account, including any required identity verification processes.
• Transaction processing: Processing deposits and withdrawals in Malaysian Ringgit (MYR) via supported local Malaysian payment methods.
• Service provision: Gives you access to all games and betting on the Boleh88 platform — from slots and blackjack to football betting and Live Casino.
• Security and fraud prevention: Detecting and preventing fraudulent activity, account abuse, money laundering, and violations of our terms.
• Service communications: Sending important account notices, changes to terms, transaction confirmations, and security information.
• Marketing preferences: With your consent, sending you relevant information about Boleh88 promotions via email or SMS. You may unsubscribe at any time.
• Legal compliance: Meeting the reporting and record-keeping obligations required by applicable laws and regulations.
• Platform improvements: Analysing usage patterns in aggregate (not at an individual level) to improve the interface, performance, and overall experience for Boleh88 users.
• Responsible gambling: Monitoring gaming patterns to identify users who may benefit from responsible gaming support, and activating limits set by users themselves.

4Data Sharing with Third Parties

Boleh88 does not sell, rent, or trade users' personal data to any third party. This is our absolute commitment. However, in the course of operating the platform, there are limited situations where data may be shared with certain parties:

• Approved payment providers: Transaction details required for processing are shared with payment providers such as Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX-linked banks solely to facilitate your deposits and withdrawals. These providers operate under their own privacy and security policies.
• Game software providers: Third-party game providers such as Pragmatic Play, PG Soft, Habanero, and Spadegaming may receive session information required to run games on a technical level. This data is limited to the minimum necessary.
• Legal authorities: When required by law, court order, or directive from a competent authority, Boleh88 may be required to disclose certain information. We will always endeavour to notify users of such requests unless prohibited from doing so.
• Security investigation: In cases of suspected fraud, money laundering, or criminal activity, relevant information may be shared with the appropriate authorities to assist with investigations.

All third parties with whom data is shared with Boleh88 are required to maintain data security and confidentiality standards equal to or higher than our own. We are not responsible for the privacy practices of third parties outside our control, but we only work with parties that have a proven and trustworthy security record.

5Data Security

Protecting users' personal and financial data Boleh88 is our highest technical and operational priority. We continuously invest in security infrastructure to ensure your data remains protected at all times.

Security measures we have in place:

• 256-bit SSL/TLS encryption: All communications between your device and Boleh88's servers are encrypted using 256-bit SSL/TLS protocols — the same standard adopted by Malaysia's leading banking institutions, including Maybank and CIMB.
• Encryption of stored data: Sensitive data stored in our databases — including passwords and financial information — is encrypted using strong cryptographic algorithms. Passwords are never stored in plain text.
• Strict access controls: Only authorised personnel with a legitimate operational need may access user data. Every access is logged and monitored.
• 24/7 monitoring: Security Team Boleh88 continuously monitoring systems 24 hours a day, 7 days a week to detect anomalies, intrusion attempts, or suspicious activity.
• Two-factor authentication (2FA): The OTP verification process when logging in from a new device adds an extra layer of protection to your account.
• Regular penetration testing: We conduct regular security audits and penetration testing to identify and patch any vulnerabilities before they can be exploited.

While we take all reasonable precautions, no security system is 100% impenetrable. In the event of a data security breach that affects your data, Boleh88 is committed to notifying you in a timely manner and taking immediate remedial action.

6Cookies and Tracking Technologies

Platform Boleh88 uses cookies and similar technologies to enhance the user experience, maintain session security, and understand general usage patterns.

Types of cookies we use:

• Essential cookies: Required for core platform operations — including login verification, session management, and transaction security. Without these cookies, the Boleh88 platform cannot function properly. These cookies cannot be disabled.
• Preference cookies: Saves your preferences such as interface language and display settings so you do not have to reconfigure them each time you log in.
• Analytics cookies: Helps us understand how users interact with the platform – including the most visited pages, technical issues encountered, and navigation patterns in aggregate, without identifying any individual. This data is used to improve the platform.
• Security cookies: Used by our fraud detection system to identify suspicious activity patterns and protect your account.

You can manage cookie settings through your web browser preferences. Disabling certain cookies may affect the functionality of some parts of the platform. Boleh88. Essential cookies cannot be disabled without affecting the platform's core functionality.

7Data Retention Period

Boleh88 retains your personal data only for as long as necessary for the purposes stated in this policy, or for the period required by applicable law.

• Active account data: For as long as your account remains active on Boleh88, your profile data and preferences will be retained to ensure a consistent user experience.
• Financial transaction records: Deposit, withdrawal, and betting activity history in MYR is retained for the minimum period required for financial record-keeping and compliance purposes.
• Security logs: System and security logs are retained for a limited period for the purpose of detecting and investigating suspicious activity.
• Communication records: Customer support records are retained for a reasonable period for reference and service quality improvement purposes.

When data is no longer needed and there is no legal obligation to retain it, Boleh88 will securely delete or anonymise that data using appropriate methods. If you request account closure, your data will be handled in accordance with our retention and deletion policy, subject to applicable legal requirements.

8User Rights Regarding Personal Data

As a user Boleh88, you have certain rights regarding your personal data. We respect and support the exercise of these rights:

To exercise any of the above rights, please contact the support team Boleh88 via LiveChat or email at support@boleh88.xyz. We will process your request within a reasonable timeframe and notify you of the outcome. No charges will be imposed for legitimate requests.

9Children's Data

Online betting platform Boleh88 is strictly limited to individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.

If you are a parent or guardian and believe that your child under the age of 18 has provided personal data to Boleh88 without your consent, please contact us immediately at support@boleh88.xyz. We will take prompt action to review, delete the data, and close the account in question.

10Changes to This Privacy Policy

Boleh88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or new platform features. Every update will be marked with a new effective date at the top of this document.

When significant changes are made to the way we handle your personal data, Boleh88 will notify you via:

• In-account notifications when you log in to the platform.
• An email notification to the address registered to your account.
• Updates to this Privacy Policy page will include a clear revision date.

Continued use of the platform Boleh88 after the effective date of the updated Privacy Policy will be considered your acceptance of those changes. If you do not agree with the updated policy, you have the right to close your account and withdraw any valid balance.

We encourage you to review this page periodically so you stay informed about how Boleh88 protect your personal data.

11Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the management of your personal data at Boleh88, please contact us through the following channels:

• LiveChat: Available 24 hours a day, 7 days a week in Bahasa Malaysia. The fastest way to get an immediate response.
• Email: support@boleh88.xyz — for enquiries that require detailed explanation or supporting documents. We aim to respond within 24 to 48 hours.

For data rights requests (access, correction, or deletion), please state clearly in your message that it is a privacy data rights request, and include your account number or registered phone number so we can process it promptly and accurately.

Boleh88 takes every privacy request and concern seriously. All privacy matters are handled by a dedicated team and will receive a response within a reasonable timeframe.

Boleh88 Privacy Policy Summary